BLIZZARD AND BREEZE RETURNS AND EXCHANGE POLICY

  • Circumstances in which Returns and/or Exchanges are allowed
    • We permit returns and/or exchanges in the following instances:
      • The incorrect product has been delivered to you.
      • The product has the incorrect size or specifications.
      • Only if there is a manufacturing fault in pattern design or seam work, images of the product will have to be sent for quality assessment in order for a return of this nature to be considered. Any other damages will not be considered as Blizzard and Breeze utilises a courier and cannot be held liable for their handling conduct..
    • When a Return and/or Exchange needs to be initiated
      • Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
    • The choices you have upon Returning the Product
      • When a product is returned to us you can:
        • Have the amount refunded to you.
        • Have the product replaced/exchanged.
      • How a Return and/or Exchange is initiated
        • All returns and/or exchanges shall be initiated by means of an email sent to info@blizzardandbreeze.co.za setting out:
          • the reason for the return.
          • whether you would like a refund or a replacement.
        • Condition of the Product Returned 
          • In returning the product to us, the following shall apply. The product needs to be:
            •  
            •  
            • In the original packaging.
            • Packaged and wrapped correctly and safely by you.
          • Manner of Return
            • We will require you to return the product to our offices at the following address: 35A, 6Th Avenue, Parktown North, Johannesburg, Gauteng, South Africa
          • What will happen once a Product is returned
            • Once returned, and subject to a product inspection, you will either receive a refund or a replacement, as per your preference.
          • Product Inspection
            • Once returned, and prior to accepting such return, we will be permitted to inspect the product.
            • Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
          • Excluded Products
            • The following product(s) shall be excluded entirely from the above returned policy:
              • White Lilly Fragrance